If you are not receiving a verification code, your code has expired, or you are having trouble verifying a new device, this page walks you through the fix step by step.
Verification is a security process BJ77 uses to confirm that the person accessing an account is its rightful owner. It is triggered during login, password changes, new device additions, or when suspicious activity is detected.
Verification typically works in one of two ways — an SMS sent to your registered mobile number, or a code sent to your registered email. In both cases, the code is single-use and expires after a set period of time.
For more complex verification issues — such as a changed number or email address — Account Recovery Page Detailed solutions are available.
A one-time code sent to your mobile number.
A verification link or code sent to your registered email.
Identity confirmation when logging in from a new device.
Confirming your identity using the details provided at registration.
Not receiving a code is one of the most common issues. In most cases it's minor and easy to fix. Try the steps below one by one:
Common reasons for not receiving a code
BJ77 verification codes are valid for a limited time. This expiry window is a security measure to prevent misuse of old codes. Once a code expires, you'll need to request a new one.
Tips for using your code quickly
When you log in from a new device or browser for the first time, BJ77 automatically triggers a verification step. This plays an important role in preventing unauthorized access.
The verification process starts as soon as the system detects an unrecognized device — this is normal behavior.
A verification code or security alert is sent to your registered mobile number or email address.
Enter the code you received in the designated field and confirm the new device.
Once verification is complete, the device will be saved as recognized and future logins will be easier.
When a code cannot be sent or registered details have changed, identity is confirmed by matching your registration information. You may typically be asked to provide the following:
| Information type | Requirements | If you can't remember |
|---|---|---|
| Registered Name | Frequently asked | Think back to what you provided during registration |
| Mobile number | Important | Recall your old number |
| Email address | Important | Recall the email address used during registration |
| Approximate registration date | Help | Even just the month or year is enough |
If you are having trouble with identity matching Account Recovery Page Follow the detailed instructions.
Before You Start Verification
When verification fails, there is usually a specific reason. Check the items below and find the fix that matches your situation.
There are fraudulent schemes that exploit the verification process. BJ77 urges users to stay alert — awareness is your best protection.
Fake verification messages: If someone calls or messages you claiming to be a BJ77 representative and asks for your verification code — that is a scam. BJ77 will never ask for your code directly over a call or message.
Fake Sites: Carefully check the site URL in your address bar. Fake sites often look identical to the real one but have a slight difference in the address. Look for https:// and the padlock icon.
Phishing via link: Always inspect a link before clicking it in an email or message. If in doubt, type the address directly into your browser instead of clicking the link.
BJ77 will never ask for
Stay Safe
Quick answers to common questions about verification codes and identity confirmation.
